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Shipping and Refund Information

We located in Ukraine and all orders we send from our warehouse in UKRAINE.
Today we have war in our country, so handling time may be up to 2-5 business days before your order is shipped.
And in some cases delivery time can be longer. Normally it will be 10-30 days after sending.
So please, place your order only in case if you can wait such time.
Hope for your understanding.
Soon we will have better times in our country and will can process orders faster!
Glory to Ukraine!

1. Free Shipping Tylosin Tylan Vet Store

We offer only Registered international Air Mail (with Tracking Number) as more faster and reliable delivery service.

After each dispatch, you will receive a tracking number (to your email ) by which you can track the parcel on the carrier’s website, alternately you can use 17Track.

We offer FREE SHIPPING for all orders.

The orders will be shipped from our warehouse in Ukraine.

2. Handling Time

All items will be shipped within 2 business day after receiving cleared payment. However, in some cases the handling time may be up to 2 – 5 business days before your order is shipped.

You will receive an email from Store tylosintylan.com with the tracking number

Shipping with Tracking Number!

99% of the items clear customs with no additional costs or problems. All customs duties are paid by the buyer.
If a parcel is delayed at your country's customs, it is also not the seller responsibility.

Items may be subject to regulation by the U.S. Food and Drug Administration (FDA) and state and local regulatory agencies.
The FDA Center for Veterinary Medicine maintains the Green Book where you can find information about drugs for animals.

We can ship USA an UK.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

3. Delivery Locations

USA and UK

4. Delivery Times

Delivery time 10-30 days! (but sometimes can be delays)

Delivery times are estimates and commence from the date of shipping, rather than the date of your order. Delivery times are to be used as a guide only. Unless there are exceptional circumstances, we make every effort to fulfill your order within an estimated number of business days of the date of your order. Business day means Monday to Friday, except public holidays. Please note we do not ship on Sundays.

The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and items ordered. Products may also be delivered in separate shipments.

5. Returns Policy

You may return most new, unopened items within 60 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.

If damaged please take photos of the parcel in the exact same condition it arrived at you in and email them back to us. We may require the items back, so please keep them until you hear back from us. If we do require the items we will organize for a courier to come and collect them at no extra charge. If you are unable to provide proof of damage we may be unable to refund or resend.

6. We provide full refund in case if the parcel over 45 days in the way!